Refunds and Credits

CE & Rec Cancellation of Program

Fees for programs canceled by CE & Rec (i.e. low enrollment) will be fully refunded, or a credit will be applied for a future program. CE & Rec will try to reschedule programs canceled due to inclement weather. If a program cannot be rescheduled due to inclement weather, a credit will be issued. Note: classes are considered complete if the class has run for at least half of its scheduled time, and will not be made up or credited.

Cancellation of Program by Participant

Contact the CE & Rec Office at 262-255-8460.

General Programs

Cancellations requested more than 3 business days prior to the start of the program will be fully refunded or credited based on customers preference.
Cancellations made within 3 business days or less of the start of the program will be credited only.
Cancellations made the day of, or after a program has started will be non-refundable. If you are unhappy with the quality of the program, fill out our Program Satisfaction Guarantee application.

Kids INC, 4K Wrap Around, and Preschool

Adult & Youth Athletic Leagues

Youth Sports - no refunds or credits once the schedule is complete. At the discretion of the Recreation Supervisor, refunds or credits may be issued if requested prior to the schedule being completed.
Adult Sports - no refunds will be issued, but credits may be issued at the discretion of the Recreation Supervisor.
Falls Focus, Jr. Phoenix Volleyball, Jr. Phoenix Dance - No refunds or credits issued without Recreation Supervisor approval.

Trips

Swimming Lessons

Cancellations or transfers requested more than 3 business days prior to the start of the program will be fully refunded or credited based on customers preference minus a $10 processing fee.
Cancellations made within 3 business days or less of the start of the program will be credited only minus a $10 processing fee.
Cancellations made the day of, or after a program has started will be non-refundable. If you are unhappy with the quality of the program, fill out our Program Satisfaction Guarantee application.

Program Satisfaction Guarantee

The CE & Rec team is constantly striving to provide you with high quality recreation activities, events and programs. We are confident you will like these programs. If you or your child are participating in a program, and you are not completely satisfied, please notify us. We will send you a refund application to complete. Once we have received your completed application, we may arrange for you do one of the following:

Repeat the class at no charge
Credit your account to be used on a future registration
Receive a refund

You or your child must have participated in at least part of the program. A completed application must be received by the CE & Rec Office within 10 days after the program has been completed. Exclusions to this policy include Adult and Youth Athletic Leagues, Club Sports, Red Cross Safety Classes, Trips, Preschool, 4K Wrap Around, and Kids INC.